Support

Answers for Ordinary Riser, Ordinary Align and everything that comes after them. Start with a topic below, or write to us.

01

Installation

System requirements, where the files go and how to find the plugin in your DAW.

02

Licenses & activation

Activating, moving to a new computer and finding a lost license key.

03

Ordinary Riser guide

Every control on one page: capture, characters, effects, presets and export.

04

Ordinary Align guide

Guide and dub, tightness, max shift, the not-in-guide flags and export.

05

Blog

Practical guides: aligning vocals, double tracking and more.

06

Contact us

Didn’t find it? Write to us — we answer within two business days.

Common questions

Quick fixes.

Rescan your plugins first. In Logic Pro, open the Plug-in Manager and choose Reset & Rescan Selection. If it’s still missing, check that the plugin files are in the folders listed on the Installation page.

Still stuck?

Write to us and a real person will get back to you.

Contact support